Why isn’t the Economic Wellbeing Explorer dashboard loading properly?

If the dashboard isn’t loading or you’re seeing an error message, there are a few common reasons: 

1) Check your internet connection 

• Make sure you have a stable connection. 

• Refresh the page to see if this resolves the issue. 

2) VPN or firewall 

• VPNs and some corporate networks can block parts of the platform. 

• If you’re using a VPN, try disconnecting and reloading the dashboard. 

• If you’re on a secure network, ask your IT team to allow access to: 
  • smartdatafoundry.com
  • dashboard.services.smartdatafoundry.com 
  • WebSocket connections on port 443 

What are WebSockets? 

The dashboard uses WebSocket technology to: 

• Keep your session active 

• Stream data updates in real-time 

• Let you interact without refreshing the page 

If WebSockets are blocked, you may see timeouts or “Disconnected” errors. 

3) Browser cache and cookies 

• Clear your browser cache and cookies. 

• Log back in and refresh the page. 

Still having trouble? 

If you’ve tried all the steps above and the dashboard still won’t load, please contact our support team. When you do, it helps if you can include: 

• The browser you’re using 

• Whether you’re on a VPN or secure network 

• Any error messages you see 

We’ll help you get back up and running as quickly as possible.